This Policy covers how and why we collect personal information about individuals who use the Synchtank systems as well as those making enquiries about the use of Synchtank. This policy explains how we use the information we collect as well as how we protect that information and keep it secure.
Questions can also be sent by email to firstname.lastname@example.org
The General Data Protection Regulation, or GDPR, is a European privacy law set to go into effect on May 25, 2018. The GDPR regulates how individuals and organizations may collect, use, and retain personal data, which affects Synchtank Limited and sites run on the Synchtank platform.
GDPR affects both organizations based in the EU and organizations involved in processing EU citizens’ personal data. Since people in the EU can visit sites hosted by Synchtank, this means Synchtank and its customers are both subject to the GDPR.
The term ‘personal data’ used henceforth, refers to any information that relates to you and could be used to identify you, either directly or in combination with other data we might store (outlined below in the section entitled ‘The information you give us’).
By continuing to use this Website, you consent to your information being processed in accordance with this Policy.
The terms ‘we’ ‘us’ or ‘our’ used henceforth refers to Synchtank Limited and affiliated brand Soundgizmo.
1. The information you give us
You may give us personal data when you use our website or correspond with us. You may give us information where we request it from you, or when filling out forms such as the ‘contact us’ form. You may also choose to provide us with additional information when you contact us.
You may choose to trial or purchase our Synchtank software. The information you provide when setting up the system includes your name, email address, business name and type, business address and payment type. Please be aware that we do not store your payment information, this will be done via a third-party payment company such as Paypal. You will also have to create a password to be able to access your content.
You may choose to create a User Account for yourself or another person. The information you provide when creating this account includes, name, email address, country, state (if applicable) and social media links as well as any other information you wish to provide when creating an account. You will also need to create a unique password to be able to access the account.
2. The information we collect automatically
When you visit our Website, we may automatically collect the following information: your IP address, log-in information, location information, browser type and version, browser plug-in types and versions, operating system and platform, information about your visit including the URL clickstream to, through and from our Website, products you viewed or searched for, download errors, length of visits to certain pages and page interaction. We collect information automatically through the use of various technologies, including through cookies (outlined in the section below). Note that to ensure the optimal functioning of our site we use some third-party tools which may store and track personal data to ensure the optimum running of your site, these include Google Analytics.
Cookies are a small amount of data sent to your browser from a website. Each device that accesses our website will be assigned a different cookie.
You can delete or disable cookies using your browser’s menu but be aware that some functionality may be limited if cookies are disabled.
If you choose to subscribe to the Synchtank Newsletter and Marketing emails, we will store your email address in order to send you posts from our blog, news, and other articles. You may also receive the occasional marketing email in order to keep you informed of our services. We do not share and of this data with third parties. You may unsubscribe at any time by clicking the unsubscribe link in the emails we send out.
Synchtank is not liable for a Client’s relationship with their Users or how a Client chooses to use such personal data.
Synchtank does not share your personal data to advertisers or marketing companies. In rare cases, we may share your personal data for administration and troubleshooting purposes with integration partners (such as Stripe for billing purposes).
All your personal data is stored on secure and encrypted database systems and the access to the data is limited to qualified personnel for support purposes only. All passwords are stored in oneway hashes and cannot be read by Synchtank or any of its employees. All Synchtank systems undergo regular penetration testing to ensure maximum security. Logs are reviewed on a regular basis to detect any suspicious behaviour. All our websites are run over secure connections using https.
Where applicable law applies, as a Synchtank Client you have the right to access, update, change and delete your own personal information, either directly on your Account or User page or by contacting the support email address below.
Similarly, Synchtank Clients can also update, alter and delete the personal data held about your End Users on your own Synchtank platform directly on your Account or the User page or by contacting the support email address below. You can also choose to delete your Synchtank system at any point by contacting that same support email address. We will endeavour to respond to your deletion request within an appropriate timeframe including those enforced by law. As a Client you are responsible for managing your End Users’ requests for access, alteration and deletion of their personal data.
If you are a Synchtank Client who wishes to obtain a copy of your own personal data, please contact us. We may ask for verification of your identity before providing further details.
If you are an End User of a Synchtank platform and wish to obtain a copy of your personal data, please contact the Synchtank Client directly.
It is your responsibility to ensure that all data held by Synchtank Limited is true and accurate, you can update your Account information at any point on your User page. You can also update your personal information by contacting us where we may ask you to verify your identity before proceeding.
Be aware that we may continue to store anonymous information such as page visits without any identifiers in order to improve our service.
Please contact email@example.com for any help with the above.
Our Clients who have purchased a Synchtank system are responsible for how they use the personal information they collect, either directly from an End User or through Synchtank.
As a Client you are solely responsible for complying with any laws or regulations that apply to your Synchtank system and catalog. You are also responsible for the collection and use of your End Users’ personal data.
We are not liable for your relationship with your End Users or how you collect and use their personal data (even that data collected using Synchtank functionality, cookies or other similar technologies) and we will not provide any legal advice on this matter.