Customer Success Manager
Location: Remote (US)
Department: Client Services / Customer Success
Type: Full-time
About Synchtank
At Synchtank, our mission is simple: To Make the Music Industry Work Better by Building an Ecosystem for Music Data. From SMBs to enterprise-level clients, our solutions scale as you scale, go where you go, and keep everything in one place.
We support some of the biggest names in the industry—helping them streamline operations and maximize the value of their music assets.
We don’t just talk about our core values—we live them:
- We Not Me: We win together.
- Own It: Take accountability.
- Get Sh*t Done: Be results-driven.
- Assume Best Intent: Trust and empathy first.
- Think Bigger: Challenge the status quo.
Role Overview
Synchtank is looking for a Customer Success Manager to partner with some of our most strategic enterprise accounts—music publishers, broadcasters, record labels, and production music libraries.
You’ll be the quarterback for your portfolio: guiding clients from onboarding through long-term success, ensuring they achieve measurable ROI, and laying the foundation for a scalable Customer Success function. This is an opportunity to start as an individual contributor with a clear path to building and leading a team.
Responsibilities
- Act as the primary point of contact and trusted advisor for a portfolio of enterprise clients
- Drive onboarding, adoption, and retention, ensuring seamless implementations and customer growth
- Build strong relationships with stakeholders across business and technical teams, including C-level execs
- Identify opportunities to expand account usage and partner with Sales on upsell and renewal strategies
- Advocate for customers internally surfacing feedback, identifying blockers, and influencing roadmap priorities
- Develop scalable playbooks, processes, and KPIs to drive customer success at scale
- Collaborate with Product, Support, and Engineering to resolve issues and continuously improve the customer experience
- Mentor and support junior Customer Success staff as the team expands
Requirements
- 5+ years in Customer Success or Account Management, ideally within Enterprise SaaS
- Background in or alongside the music industry. Preferably music tech, publishing, labels or licensing
- Proven ability to manage complex, multi-stakeholder accounts across global footprints
- Strong relationship-building and communication skills; a proactive problem solver
- Data-driven, results-oriented, and comfortable defining/tracking success metrics
- Experience influencing cross-functional teams to improve customer outcomes
- Comfortable with ambiguity and thrives in a fast-paced, startup environment
- Previous leadership experience, or a strong desire to step into a team-building role
Nice to Have
- Experience in broadcast, sync licensing, or production music workflows
- Familiarity with rights management, cue sheets, or metadata standards
Why Join Synchtank?
- A chance to build something meaningful and high-impact in the music-tech space
- Autonomy, trust, and a clear path to leadership
- A remote-first, global team with a collaborative culture
- Direct exposure to the music industry’s biggest brands and innovators
- A fast-moving environment where your ideas and hustle matter
If this role sounds like your next gig then please send a cover letter and resume to recruiting@synchtank.net.
Diversity, Equity & Inclusion
At Synchtank, we believe diversity drives innovation and strengthens collaboration. We are committed to building a team that reflects a wide range of backgrounds, identities, and perspectives. One of our core values, “Assume Best Intent,” underpins our belief in fostering a culture of trust, openness, and psychological safety, where every team member feels respected, heard, and empowered to contribute authentically.