Membership Manager – Ivors Academy (London)

Employer: The Ivors Academy of Music Creators

Status: Full-time

Place of work: The Ministry, 79 Borough Road, London SE1 1DN Salary: £DOE

The Ivors Academy of Music Creators is a non-profit membership association that exists to support, protect and celebrate music creators in the UK.

We are at an exciting time in our organisation’s history, having rebranded in March 2019 from the British Academy of Songwriters, Composers and Authors to The Ivors Academy of Music Creators. At the heart of our organisation is our composer and songwriter members and we are recruiting for a new role that is central to the development and growth of our membership.

The Ivors Academy is committed to equality, diversity and inclusion. We encourage applications that help us maintain a diverse workforce.

Duties:

Reporting directly to the Director of Membership & Awards and line managing the Membership Administrator the Membership Manager is responsible for the effective management of The Ivors Academy’s membership offering, membership administration and member relations.

Duties will include the development, maintenance and implementation of an accurate CRM system, all membership administration processes from new member applications to monthly subscription renewals to interrogating membership data and reporting.

The post holder will deliver the highest level of client service to our membership, develop annual member engagement strategies and implement the Academy’s recruitment strategy across all membership levels. The role is also responsible for the evaluation and delivery of the Academy’s membership offering, working closely with the events and awards team.

Essential Skills and Person Specification:

Significant experience of working in a membership or outward/client-facing role requiring engagement with industry executives of all levels

Demonstrable experience and knowledge of CRM, specifically CiviCRM

Experience of direct line management within a small team

Ability to work on multiple projects at any one time and prioritise workload accordingly

Exceptional organisational skills and meticulous attention to detail

Excellent written and verbal communication skills

An outgoing, positive, can-do attitude